Returns & Exchanges

At WHIFF CULTURE, we want you to be completely enamored with your signature scent, which is why we offer a 30-day window for returns or exchanges on all eligible beauty products. If your purchase doesn't perfectly match your aesthetic, our dedicated team is here to ensure a seamless resolution.

Return Process

• 1.
  Initiate Your Request

  Contact our concierge team via email with your order number and the reason for your return to receive a pre-paid shipping label.

• 2.
  Prepare the Package

  Carefully place the item in its original, unopened packaging to ensure it remains protected and eligible for a full refund during transit.

• 3.
  Ship It Back

  Affix the provided return label to your parcel and drop it off at any authorized carrier location within 7 days of receiving your label.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned item, we will process your refund or exchange within 5-7 business days to your original payment method.